Friday, March 21, 2008


I would like to take a moment to mourn the loss of customer service in America. I just spent the better part of an hour on the phone with various “customer service” agents from Verizon trying to explain the problem we are having with our DSL service. Basically, some sort of static on the line is causing our DSL to frequently disconnect. On two occasions, they directed me to call the same number I had just called to reach the person I was speaking with. What? On one occasion, the woman had me repeat myself because, wait for it, there was static on the line.

After an hour, I was on the verge of tears from frustration and trying not to yell at these poor people whose only sin was to agree to work for Verizon, which might be sin enough, now that I think about it. By this time, however, the baby actually was crying, quite loudly, and I decided it was time to take a break. All of this could be solved if you could just talk to a person without going through a 15 step automated menu and their service departments weren't so fragmented all over the world.

Sorry, there’s no cute baby story here.

I need a Ho Ho.


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Give me some sugar, baby!