I would like to take a moment to mourn the loss of customer service in
After an hour, I was on the verge of tears from frustration and trying not to yell at these poor people whose only sin was to agree to work for Verizon, which might be sin enough, now that I think about it. By this time, however, the baby actually was crying, quite loudly, and I decided it was time to take a break. All of this could be solved if you could just talk to a person without going through a 15 step automated menu and their service departments weren't so fragmented all over the world.
Sorry, there’s no cute baby story here.